Multichannel Messaging

One platform, every channel

Keep sales, marketing and operations teams connected with customers worldwide — on the right channel for each audience.

SMS
WhatsApp
LINE & Viber

All channels, one platformSales, marketing & ops

the payoff

Why teams switch to multichannel

Wider reach across segments

Younger audiences may prefer WhatsApp; older audiences may rely on SMS — reach both from one platform.

Unique customer insights

Delivery rate, open rate and response time per channel, to tailor content by what performs.

Flexibility in channel choice

Let customers choose their channel; convenience and satisfaction follow.

Fast, simple implementation

Each channel operates independently, so setup doesn’t demand heavy technical resources.

Quicker fallback

If a recipient isn’t reachable on one channel, fall back to another automatically.

Backup channels

A failure on one channel doesn’t stop the message reaching its destination.

channels

Channels supported

SMS

Universal reach, the highest open rate, no internet required — still the most reliable channel in many markets.

The most-used messaging channel across many regions, via the Moobig WhatsApp Business API.

LINE

The dominant messaging channel across Japan, Taiwan, Thailand and Indonesia.

Viber

Strong presence in Eastern Europe and parts of Asia, with strong customisation and privacy features.

Built as an emergency communication tool after the 2011 Tōhoku earthquake, LINE has grown into one of the most-used messaging apps across East and Southeast Asia — with especially strong reach in Japan, Taiwan, Thailand and Indonesia. Sending through Moobig’s Multichannel Messaging puts LINE alongside SMS and WhatsApp in one send.

line messaging

One LINE account, every tool you need

Step / Flow Message

Sequence your messages so each one lands at exactly the right moment — build a flow once, and let it guide every new customer automatically.

One inbox, every channel

Reach more customers and keep every conversation in sync.